posted 06-14-2007 12:00 AM
Donna,We went through this a couple of years ago, in response to some bad experiences during 2004. We had a situation in which two examiners wrote one-paragraph QC letters supporting the validity of an examination that was later determined to be a false negative result. At the same time, a few people were quite upset that I didn't agree with the examination, and was attempting to say so. The original examiner was quick to supply the QC letters supporting the examination, but very reluctant to engage in thoughtful discussion about any concerns.
It took three years of committee work to get a QA protocol approved, just a couple of months ago.
Its really a "protocol" for QA activities, and not a QC program. There is no bureaucratic overhead (zero). No QC-leaders, Generals, teachers, preachers, god-squad leaders, or QC police. No random QC. No mandated QC.
It's simply a protocol by which a consumer (PO, therapist, etc.) can request a second opinion on any test, before proceeding with a decision that may affect someone's rights - situations that sometimes end up at the center of legal arguments.
The QA protocol was constructed as a set of requirements for examiner's, consumers/referring agents, and reviewing examiners. It is not intended to engage argument about technique, school, training, and such, but instead it is intended to provide consumers with more information about the strengths or limitations of a particular test, and whether or not their appears to be some serious empirical flaw.
There is no responsible profession anywhere, in which a consumer cannot gain a second opinion or request additional information- or whose professional membership is not expected to accept professional feedback from time to time. The corollary to this is that it is not the role of professional organizations, or professional societies to provide oversight to individual cases - that role includes liability, and belongs to the agencies responsible for the referral, management, and outcome of work related to the individual cases.
So while agencies, departments, and/or beareaus that house polygraph programs can mandate review of individual cases, either periodically, randomly, or routinely, it would create excessive liability for both the organization (composed of distinct individual, program and business entities), examiners (whose work is subject to second-guessing and overturning?), and for the agencies responsible for the individual subjects (that may have made decisions based on tests that were later not supported.) Think about it: if the Utah Poly Assn, were to have mandated QC, and decided that some private practice examiner really blew-it, what responsibility do they have to the client and referring agency? What liability would UPA have if they damage the examiner's business or marketing. That is why this type of QA activity is best designed as a protocol not a program - as a set of guidelines or standards for cooperative professional peer review. It is not intended to be a blind QC program.
Requirements for referring agents are to select a reviewing examiner with the original examiner, and to not automatically assume the reviewing examiner provides more expertise than the original examiner - its just a second opinion. The QA protocol is not intended to become a "program," and is not intended to create liability by searching for problems. It is not intended to discipline or "teach" the examiner. Requirements for the reviewing examiner are to contact the original examiner, provide feedback using a checklist of common features, and support the original examiner's decision unless some empirical flaw is identified that would substantially compromise the validity of the test. This is because original examiner's hand scored results have tended to outperform the results of blind reviewer. The protocol does not include senseless nit-picking about points. Addition requirements are to refrain from make any generalized conclusions or assumptions about examiner competence or any assumption that a single examination could represent the quality of a professional's overall work product - its just one examination. The best examiner in the country could have a bad day, just as the best strike-out pitcher in baseball might give up a few runs.
The protocol simply assures consumers of polygraph tests that examiners will be forthcoming about the strengths and limitations of each examination, and that they won't be surprised in court by the testimony of some opposing counsel's expert reviewer. All tests that go to court are potentially subject to merciless QC, so we might as well learn to do more QA up front before finding ourselves embroiled in un-win-able arguments, and subject to adverse legal precedent. Just look at the Ohio case last year to see a sadly ill-informed argument.
I can obtain the final drafts and send them to you.
r
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"Gentlemen, you can't fight in here. This is the war room."
--(Stanley Kubrick/Peter Sellers - Dr. Strangelove, 1964)